Last Updated: March 18, 2026
Welcome to InnDojo ("Company," "we," "our," "us"). InnDojo Inc. is committed to protecting your privacy and ensuring you understand how we collect, use, disclose, and safeguard your information.
This Privacy Policy applies when you:
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
Important: InnDojo serves as both a data controller (for our direct customers) and a data processor (for our customers' guest data). See Section 9 for details on these roles.
We use collected information for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and maintain our Services | Contract performance |
| Process payments and manage subscriptions | Contract performance |
| Send transactional communications (receipts, alerts) | Contract performance |
| Provide customer support | Contract performance / Legitimate interest |
| Improve and personalize the Services | Legitimate interest |
| Send marketing communications | Consent / Legitimate interest |
| Ensure platform security and prevent fraud | Legitimate interest / Legal obligation |
| Comply with legal obligations | Legal obligation |
| Analyze usage and generate insights | Legitimate interest |
We use cookies and similar technologies to:
You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality. For EU visitors, we provide a cookie consent banner.
We may share your information with:
Trusted third parties who assist with:
These providers are contractually obligated to protect your data and use it only for specified purposes.
We may disclose information when:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
We do not sell your personal information. We have never sold personal information and have no plans to do so.
We retain your information only as long as necessary to:
Typical retention periods:
We implement industry-standard security measures including:
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
InnDojo is based in the United States. If you are accessing our Services from outside the US, your information will be transferred to and processed in the United States.
For transfers from the European Economic Area (EEA), UK, or Switzerland, we rely on:
We are the data controller for:
We act as a data processor when our hotel/venue customers use our platform to manage their guest data. In this case:
We offer Data Processing Agreements (DPAs) to customers upon request.
Regardless of location, you may:
If you are a California resident, you have the right to:
Categories of Personal Information Collected: Identifiers, commercial information, Internet activity, geolocation data, professional information, and inferences.
To Exercise Your Rights: Email [email protected] or call 1-888-XXX-XXXX. We will verify your identity and respond within 45 days.
You may designate an authorized agent to make requests on your behalf.
If you are in the EEA, UK, or Switzerland, you have the right to:
To Exercise Your Rights: Email [email protected]. We will respond within 30 days.
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority. A list of EU authorities is available at edpb.europa.eu.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].
Some browsers include "Do Not Track" (DNT) signals. Currently, there is no industry standard for DNT. Our website does not currently respond to DNT signals, but you can manage tracking through cookie settings.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. For material changes, we will provide notice via email or prominent website notification.
Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
InnDojo Inc.
Email: [email protected]
Website: www.inndojo.com
For data protection inquiries in the EU:
Email: [email protected]