95% of happy guests never leave a review. The unhappy 5% post everywhere. InnDojo's reputation system tips the scales by making it effortless for satisfied guests to speak up.
See How It Works →A couple researching wedding venues checks your Google reviews. They see 3.8 stars with a recent 1-star complaint. They never call. They never visit. They book your competitor with 4.6 stars and 200+ reviews.
It's not that your property is worse — it's that your happy guests aren't talking. They had an amazing experience, said "thank you" at checkout, and went home. Meanwhile, the one guest who had a bad night told the entire internet.
The fix isn't better service (you already have that). It's a system that captures the good reviews you're already earning.
A three-step system that runs automatically after every stay and event.
After checkout or event completion, guests receive a simple "How was your experience?" message. Happy responses get directed to review platforms. Unhappy ones get routed to your team privately — before they go public.
Guests who indicate a positive experience get a direct link to Google (or TripAdvisor, Yelp, etc.). One tap. No searching. No friction. The easier you make it, the more reviews you get.
New reviews trigger instant notifications. See all reviews across all platforms in one dashboard. Respond quickly to negative reviews before they snowball. Thank positive reviewers to build loyalty.
Trigger SMS or email requests after checkout, events, or custom milestones
Route unhappy guests to private feedback before they post publicly
Direct guests to Google, TripAdvisor, Yelp, Facebook, or The Knot
See all reviews from all platforms in one unified view
Pre-written response templates you can personalize and send in seconds
Embed your best reviews directly on your website for social proof
Track your rating over time. See which months, events, and staff drive the best reviews
See how your ratings compare to nearby properties and competitors
Book a free 45-minute strategy session. We'll look at your current reviews, identify gaps, and show you how automated reputation management can transform your online presence.
Book Free Strategy SessionNo credit card. No obligation. Just more 5-star reviews.