The Search for the Right Platform
Finding the right CRM and sales platform for a property like ours has been a journey. We started with HubSpot, moved to Tripleseat, and eventually landed on InnDojo — and the difference has been night and day.
The Problem: Leads Going Cold
Before InnDojo, our biggest pain point was response time. Leads were going stale, and it wasn't uncommon for our team to take two days or more to follow up with a new inquiry. In our industry, that kind of lag is a deal-killer. Guests planning retreats, weddings, and group getaways want quick, thoughtful responses — and if they don't hear back fast, they book somewhere else.
The Fix: Under 5 Minutes
Since switching to InnDojo, our response time is now under 5 minutes. That alone has transformed how we operate. Leads no longer fall through the cracks, nothing goes cold, and every inquiry gets the attention it deserves. Our team is more responsive, more organized, and ultimately converting more business.
Visibility That Drives Decisions
What's been equally valuable — maybe even more so from a leadership standpoint — is the visibility InnDojo gives our ownership team. We now have a crystal-clear view of our active pipeline, estimated revenue, and exactly where we need to shift focus. Decision-making has become faster and more data-driven, and we're no longer flying blind when it comes to forecasting or resource allocation.
The Results: 10x Revenue Growth
The results speak for themselves. When we first took over this property, it was generating between $150K and $200K in annual revenue. Today, we're earning over $1.5M annually — and InnDojo has been a huge driver of that growth. Faster response times, stronger pipeline management, and better visibility across the board have all played a direct role in scaling our business nearly 10x.
Why Not HubSpot or Tripleseat?
HubSpot and Tripleseat each had their merits, but neither delivered the speed, clarity, and hospitality-focused workflow we needed. InnDojo has been a game-changer for Sessions Retreat & Hotel, and we genuinely wouldn't look back.